سياسة الاستبدال و الاسترجاع

Return and Exchange Policy: In case the customer wishes to return or exchange the goods, it is according to the following conditions (within 7 days only): 1. The customer brings the original purchase invoice. 2. If the goods are delivered to the customer by the delivery team and there is a defect or manufacturing flaw visible that affects the quality of the product, and this was revealed at the time of receipt of the goods by the customer or their representative and before signing the receipt document. 3. If the customer wants to return the goods (within 7 days) of receiving them (provided they are items that do not require assembly such as furniture pieces and panels) and they must be intact and in the same original condition in which they were received. 4. We refund the money via bank transfer if the customer meets the return and exchange conditions in the above terms (within 10 working days). Non-returnable and non-exchangeable purchases: 1. Any goods displayed in the store and purchased by the customer, and the customer is responsible for inspecting the item before purchase and signing for receipt, which means the customer accepts any defects if found. 2. Perfumes and fragrances. 3. Artistree gift cards. 4. Carpets and textiles sold by the meter. 5. Products that have been modified, changed, or washed. 6. If the product has been installed. 7. If the period for return and exchange mentioned above (7 days) has passed. 8. Returned goods do not add any new days to the return or exchange period from the date of the original invoice. 9. If the purchase was made during discount or promotional offers. 10. Panels and furniture pieces are not returnable. Shipping and Delivery Policy: 1. Goods are delivered (if ordered from the website) to any city within the Kingdom of Saudi Arabia, or (if purchased directly from the branch) delivery is within Riyadh city only. 2. Delivery is free in the following cases: • For furniture pieces. • If the invoice value exceeds 3,000 Saudi riyals. 3. Delivery is within 5 to 7 working days for deliveries within Riyadh. 4. Products are delivered after full payment is made in advance. 5. Delivery of any product from the showroom for a fee if the invoice value is less than 3,000 Saudi riyals. 6. For gift card purchases, only exchange is allowed, not return. 7. For purchases with discount cards, neither return nor exchange is allowed. 8. Delivery fees are not refunded after or during the day of delivery. 9. The customer or their representative signing the receipt indicates receipt of the goods without any tears, scratches, damage, or defect. 10. Returns of products manufactured, ordered, or customized at the customer's request are not allowed. 11. Riyadh city customers can return goods either with the delivery team at the time of receipt or personally, respecting the return and exchange periods (7 days). 12. Customers outside Riyadh city must return goods at their own expense, respecting the return and exchange periods. General Laws and Policies: 1. The customer bears full responsibility for any error related to room measurements, installation locations, door openings, etc. 2. The customer is fully responsible for registering data, and the company is not responsible for the consequences of registering incorrect information. 3. If products leave with the delivery team at the scheduled time and there is no response via call or message, and the customer requests re-delivery, an additional re-delivery fee will be added. 4. The customer is allowed, if they wish, to store goods in the company's warehouses for a maximum of 30 days free of charge, after which storage fees are calculated as follows: • From day 31 to day 60: 50 riyals/day. • From day 61 to day 90: 100 riyals/day. • From day 91 onwards: 150 riyals/day. 5. If there is an incorrect price, stock availability, dimensions, description, or image on any product, Artistree has the right to refuse or cancel any order purchased or submitted for that product. Warranty and After-Sales Service: We offer free maintenance service for furniture (excluding misuse or wear and tear, as determined by the authorized staff for products installed by the company according to the warranty terms of the manufacturing companies for those products). Maintenance Request: If the customer requests furniture pickup from their location and sends it for maintenance service, there is an initial fee ranging from 150 Saudi riyals to 500 Saudi riyals depending on the customer's location, paid in advance for pickup services. If the maintenance is due to misuse, the customer bears the full repair cost.